Contact Giftlaya 🎁
Questions about a booking, a custom theme, or delivery? Talk to a real person on the team — we usually reply within a couple of hours.
How can we help?
Pick a topic and we’ll point you the right way.
Send us a message
We’ll never share your details.
Call us
+91 81002 48353
+91 81002 48353
Email us
support@giftlaya.com
Working hours
Mon – Sun · 10:00 AM – 7:30 PM
Find us
1st Floor EC 91, Saltlake Sector 1, Kolkata, West Bengal 700064
Real humans, fast replies
No bots, no endless menus. A real member of the Giftlaya team reads and answers every message.
Frequently Asked Questions
Quick answers to the things people ask us most.
How do I book a decoration?
Browse our catalog, pick a package, choose your date & time slot, and complete checkout. Our team handles the entire setup at your venue.
Which areas do you serve?
We serve 100+ cities across India, with same-day service in most major cities for orders placed before 12 PM (subject to availability).
Can I customise a decoration?
Absolutely. Add your theme in 'Special Instructions' at checkout, or message us on WhatsApp with what you have in mind and we'll tailor it for you.
Do I earn rewards on my orders?
Yes! You earn 10% back as reward coins on every completed order (1 coin = ₹1), redeemable on future bookings. Track them anytime in Dashboard → Rewards.
What is your cancellation policy?
Gifts and products (cakes, flowers, plants, hampers and personalised items) cannot be cancelled once the order is placed, because we start preparing them straight away. If Giftlaya fails to deliver your order, we refund the full amount. Decoration bookings cannot be cancelled on the day of the event or within 24 hours of it, and 100% of the amount is forfeited. More than 24 hours before the event, a cancellation is charged a flat 25% of the order value. If Giftlaya fails to deliver the decoration, we refund the full amount. Plans changed? Rescheduling a decoration is free when you ask more than 24 hours before the event, subject to availability, so you keep your booking without paying a cancellation fee.
How can I track my order?
Sign in and go to Dashboard → Orders for live status, or contact us with your order ID and we'll update you right away.
Ready to plan your celebration?
Start Gifting