Contact Giftlaya 🎁
Questions about a booking, a custom theme, or delivery? Talk to a real person on the team — we usually reply within a couple of hours.
How can we help?
Pick a topic and we’ll point you the right way.
Send us a message
We’ll never share your details.
Call us
+91 81002 48353
+91 81002 48353
Email us
support@giftlaya.com
Working hours
Mon – Sun · 10:00 AM – 7:30 PM
Find us
1st Floor EC 91, Saltlake Sector 1, Kolkata, West Bengal 700064
Real humans, fast replies
No bots, no endless menus. A real member of the Giftlaya team reads and answers every message.
Frequently Asked Questions
Quick answers to the things people ask us most.
Browse our catalog, pick a package, choose your date & time slot, and complete checkout. Our team handles the entire setup at your venue.
We serve 100+ cities across India, with same-day service in most major cities for orders placed before 12 PM (subject to availability).
Absolutely. Add your theme in 'Special Instructions' at checkout, or message us on WhatsApp with what you have in mind and we'll tailor it for you.
Yes! You earn 10% back as reward coins on every completed order (1 coin = ₹1), redeemable on future bookings. Track them anytime in Dashboard → Rewards.
Cancellations are accepted up to 24 hours before the scheduled slot. Just reach out and we'll help you reschedule or cancel.
Sign in and go to Dashboard → Orders for live status, or contact us with your order ID and we'll update you right away.
Ready to plan your celebration?
Start Gifting