Contact Giftlaya 🎁
Questions about a booking, a custom theme, or delivery? Talk to a real person on the team — we usually reply within a couple of hours.
How can we help?
Pick a topic and we’ll point you the right way.
Send us a message
We’ll never share your details.
Call us
+91 81002 48353
+91 81002 48353
Email us
support@giftlaya.com
Working hours
Mon – Sun · 10:00 AM – 7:30 PM
Find us
1st Floor EC 91, Saltlake Sector 1, Kolkata, West Bengal 700064
Real humans, fast replies
No bots, no endless menus. A real member of the Giftlaya team reads and answers every message.
Frequently Asked Questions
Quick answers to the things people ask us most.
How do I book a decoration?
Browse our catalog, pick a package, choose your date & time slot, and complete checkout. Our team handles the entire setup at your venue.
Which areas do you serve?
We serve 100+ cities across India, with same-day service in most major cities for orders placed before 12 PM (subject to availability).
Can I customise a decoration?
Absolutely. Add your theme in 'Special Instructions' at checkout, or message us on WhatsApp with what you have in mind and we'll tailor it for you.
Do I earn rewards on my orders?
Yes! You earn 10% back as reward coins on every completed order (1 coin = ₹1), redeemable on future bookings. Track them anytime in Dashboard → Rewards.
What is your cancellation policy?
Cancellations are accepted up to 24 hours before the scheduled slot. Just reach out and we'll help you reschedule or cancel.
How can I track my order?
Sign in and go to Dashboard → Orders for live status, or contact us with your order ID and we'll update you right away.
Ready to plan your celebration?
Start Gifting