*We CANNOT commit any fixed time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 9 am to 12 Mid Night on the given date*

1. Orders received by 4 pm IST will be delivered on the same day unless the delivery date is mentioned.
2. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
3. Certain products will be delivered only in the cities mentioned in the List of Serviceable Cities.
4. Please note that Flowers, Cakes, and other perishable products are sourced locally at the delivery location & will be hand-delivered.
5. The image displayed is indicative. Actual product may vary in shape or design as per the availability.
6. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product.
7. In case of floods/ Heavy Rains/ National Strike/ Or any Other Circumstances beyond our control we reserve the right to reschedule the delivery for another date.
8. No change in instructions can be entertained before 1 working hour of the date of delivery and acknowledged by our Customer support team.
9. Orders once placed cannot be canceled unless requested 1 working day prior to the delivery date.
10. We will not entertain any complaint for perishable products like fresh flowers, cake, etc. after 48 hours from the time of delivery
11. Proof of delivery will be provided in case of any dispute in delivery.
12. Delivery of certain branded items may not be possible/delayed under certain uncontrollable circumstances such as the product is not available in the market or discontinued by the manufacturer. In such cases, a similar product, nearest to the description shall be delivered. Confirmation would be asked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs. It shall be assumed that she/he has agreed to the delivery of the alternate product.
13. Request for cancellation of confirmed order can be made up to 1 day before the delivery date. You can send a cancellation request at care cancellation@giftlaya.com
14. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, or liability can be made.
15. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed & no refund will be made in such cases.

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of the non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible members of the host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

For Midnight Deliveries

1. Delivery will be made between 9.30 pm to 12.00 Night on mentioned/asked delivery date
2. We deliver on Sundays
3. Certain products will be delivered only in the cities mentioned.
4. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
5. We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.

General Disclaimers:

1. Giftlaya.com retains the right to refuse any order unconditionally.
2. All claims are subject to the jurisdiction of Court of Calcutta, India only.
3. If Giftlaya is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
4. Giftlaya has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Giftlaya or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
5. Authenticity of information & interest of making payments.
6. a. The customer promises that the information provided to Giftlaya is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mentioned at prices in effect when such charges are incurred.
7. b. The customer agrees to defend indemnity & hold Giftlaya and its affiliates harmless from all liabilities & expenses including attorney fees related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by Giftlaya may modify this agreement from time to time without giving any prior information.

Valentine's Day Disclaimer

The prices shown may change without prior notice due to Valentine's rush. Pre-book your orders to enjoy attractive rates. To help service your orders in the best possible way, we request you provide the correct address and contact details (phone number and email address) of the recipient.

If you wish we do not to contact the recipient, please call our Customer Care at +91-74509 60060 and notify them about the same.

Due to a huge rush in orders during Valentine's, the delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order is delivered as soon as we can.

Our Customer Care team is on our toes to ensure that you have a great experience with us. During Valentine's week, they may take a little more time to respond. Kindly be patient. If you have dropped us an email, we ensure it is being reviewed and will be positively answered.

Please be aware of our Substitution Policy.

Do visit our Terms and Conditions section to understand our services better.

Valentine's Special Standard Delivery Service

While we make our best efforts to ensure we deliver your orders as soon as possible, due to the huge rush during Valentine's week, we do not offer any fixed time guarantee. Orders are processed on a first come first serve basis, in delivery areas, and other local conditions.

Valentine's Special Midnight Delivery Service

For Midnight Delivery orders, please note that the order will be delivered between 11 p.m. to 1 a.m.

Valentine's Special Courier Services

For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date/time of delivery during the peak season.

Valentine's Special International Services

Please allow 1-2 working days for updates due to time zone differences.

For any other queries and assistance feel free to mail us on support@giftlaya.com