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Refund Policy

At Giftlaya, we strive to provide the best products and services to our customers. However, we understand that certain situations may require a refund. Our refund policy is designed to be fair and transparent while considering the nature of our products and services.

1. General Refund Eligibility

We offer refunds only in limited circumstances, as outlined below:

  • Damaged or Defective Products – If you receive a damaged or defective product, you must provide clear proof (photos/videos) within 2 hours of delivery to be eligible for a refund or replacement.

  • Incorrect Product Received – If the product delivered is different from what was ordered, we will offer a replacement or refund.

  • Service Not Completed – If our service is not provided as promised and the issue is due to our fault, we may provide a refund or reattempt the service.

  • Non-Delivery of Order – If an order is not delivered due to an issue from our end, a full refund will be processed.

2. Non-Refundable Situations

Certain orders are not eligible for refunds, including:

  • Change of Mind – We do not accept refund requests if the customer simply changes their mind after placing the order.

  • Delayed Delivery Due to Uncontrollable Factors – If a delay occurs due to unforeseen circumstances (e.g., weather conditions, traffic, or customer unavailability), refunds will not be provided.

  • Customized or Personalized Products – Products that are custom-made or personalized cannot be refunded once an order is placed.

  • Cancellations After Dispatch – Once a product has been shipped or a service has been prepared for execution, no refunds will be granted.

3. Refund Process & Timeline

  • All refund requests must be submitted to our support team with valid proof.

  • The management team will review each request, and the final decision will be at the sole discretion of Giftlaya.

  • If approved, refunds will be processed within 5-7 business days to the original payment method.

  • In some cases, we may offer store credit instead of a refund.

4. Customer Agreement

By placing an order on Giftlaya.com, the customer acknowledges and agrees to accept this refund policy.

For refund-related queries, please contact us at Info@giftlaya.com

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