Return Policy

Return Policy Guidelines

1. Eligibility for Returns

   1. Products must be unused, undamaged, and in their original packaging.

   2. Returns must be initiated within 3 days of receiving the product.

   3. Customized or personalized items, such as cakes, decorations, and engraved gifts, are non-returnable and non-refundable.

2. Non-Returnable Items

   1. Products damaged after delivery due to mishandling by the customer.

   2. Perishable items like flowers, cakes, and chocolates.

   3. Customized decoration services once delivered or completed.

   4. Any Type of Service ( Decoration, Magicians and more)

3. Damaged or Defective Products

   1. In case you receive a defective or damaged product, please contact us within 24 hours of delivery.

   2. Provide clear photos/videos of the product and packaging for verification.

4. Return Process

   1. Contact us at +91 9088831541 or email us at return@giftlaya.com to initiate the return.

   2. Our team will guide you through the process and provide a return shipping address, if applicable.

   3. Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Refund Policy

   1. Refunds will be initiated after successful receipt and inspection of the returned product.

   2. Refunds will be processed within 7-15 business days via the original payment method.

   3. For COD orders, refunds will be processed through a bank transfer.

6. Cancellation Policy

   1. Orders can only be canceled within 24 hours of placing the order.

   2. Customized or made-to-order items cannot be canceled once production begins.

7. Engagement Ring Platter Policy

   1. These products are customized and cannot be canceled once ordered.

   2. Giftlaya will not provide refunds if the item is damaged due to mishandling by the customer.

At Giftlaya.com, we value your trust and work hard to bring happiness to your celebrations. If you have any questions or concerns, our customer support team is here to help!