Product Details:
- •Diwali Hangings
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We deliver over 80+ Cities in India
Agra
Ahmedabad
Ajmer
Aligarh
Ambala
Amravati
Amritsar
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About This Product
Delivery Detail
- Displayed images are illustrative; actual products may vary in shape, color, or design based on availability.
- Our balloon expert will arrive at your chosen time slot to set up the balloons.
- Please provide a stool or ladder to assist with ceiling decoration.
- Decoration can be arranged in hotel rooms with prior permission from hotel management.
- All decoration items are rented and will be collected the following day.
- Any complaints must be reported within 2 hours of delivery
- No cancellations or rescheduling are permitted once decoration has begun.
Care Info
- Place your flowers in a vase or pot filled with clean water to keep them hydrated.
- Upon receiving your bouquet, trim the stems at a 45-degree angle for better water absorption.
- Regularly remove any dead or wilting leaves and stems to maintain freshness.
- Refresh the water every 1-2 days to prevent bacterial growth.
- Keep the bouquet away from direct sunlight, heat sources, and drafts.
Cancellation Policy
- For regular cake orders, a minimum of 2-day prior notice is required for cancellations. For large or special cakes, a minimum of 4-days prior notice is required. No refunds will be issued once the 24-hour delivery window begins.
- To request a cancellation, send an email to cancellation@giftlaya.com with the subject line “Cancellation Request”, including Order ID and reason for cancellation.
- Refunds will be processed within 7-10 business days after the cancellation request is confirmed and credited to the original payment method.
- Refunds are applicable in the following cases: If the order was cancelled on time / the order was not delivered (except when the recipient is unavailable) or valid product quality complaints, following verification, will result in either a full refund or replacement.
- Refunds are only granted in cases of service failure and are subject to management's evaluation. The refund amount will not exceed the total amount paid.
- No refunds are available for discounted or exempted amounts.
- Any additional amount credited to Giftlaya may be used for order enhancements but will not be refunded.
- Refunds will not be issued if the receiver denies accepting the order.
- Giftlaya reserves the final authority in all cancellation and refund matters.
- Giftlaya may update its policy from time to time. Substantial changes will be communicated via email or on the website.
- For any queries, contact cancellation@giftlaya.com.
Frequently Asked Questions
1. How far in advance should I book the decoration service?
We recommend booking at least 7-10 days in advance to ensure availability. However, last-minute bookings may be accommodated based on availability.
2.Can I request customization in the decoration?
Yes, we offer customization options. Please discuss your specific requirements with our team while placing your order.
3. Do you provide decoration services for hotel rooms?
Yes, we can decorate hotel rooms, but you must secure permission from the hotel before we proceed.
4. What if I want to reschedule or cancel my booking?
Rescheduling is allowed if informed 5 hours before the setup begins. Once the decoration is underway, rescheduling or cancellation is not possible.
5. Do I need to provide any tools for the setup?
We may require a stool or ladder to reach higher areas, especially for ceiling decorations. With stool or ladder , please also provide extension cords and power points.
6. What if there’s an issue with the decoration after it's completed?
Any complaints must be raised within 2 hours of the completion of the decoration for us to take appropriate action.
7. Can the decoration be delivered along with other products like flowers or cakes?
Yes , definitely you can add any items with the decoration from our "Add-on" option , while booking any decoration services.
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